By Our Correspondent
Dana Air has announced the introduction of WhatsApp Booking in line with the social/ physical distancing measures of the dreaded Coronavirus (COVID-19). The airline said they resorted to that as a way of creating ease of booking, payment and inquiries for its patrons.
They said the WhatsApp booking, payment platform, which is the first of its kind in Nigeria, will serve as an additional platform for booking, inquiries, reservation and payment apart from the already established website of the airline, the Dana Air Mobile App and the self- service kiosk at Murtala Muhammed Airport two (MMA2) in Ikeja, Lagos.
Kingsley Ezenwa, the Media and Communications Manager of Dana Air who expatiated on the initiative said, “We care about the well-being of our guests and we want them to be safe. This is why we are introducing this initiative to keep our guests safe, while still booking and paying the smartest and safest way from anywhere around the world.
“This additional booking platform and many others in the months to come are part of our strategies to keep our guests booking safely, and flying safely, without stress. It is safe, faster and user-friendly. The WhatsApp booking will be operational from 7:00a.m. to 6:00p.m. daily for a start, while we are working out modalities to make it 24 hours seven days in a week. All our customers need to do is just send us a chat on 07051190363 (WhatsApp only) and it’s done. So easy.
“We are also working on other booking initiatives that will guarantee ease of booking with or without a smartphone for the busy, young and old within Nigeria and beyond. As a customer-centric airline, what we think about daily is to make booking and flying seamless for our guests by introducing the first of its kind of innovative online products. Introducing this initiative at this time only demonstrates our commitment to the safety, well-being and comfort of our guests.”
Dana Air operates in Nigeria with a total of nine aircraft in its fleet, a mix of Boeing 737 and McDonnel Douglas. The airline is reputed for its innovative online products and services, unrivaled in-flight service and on-time performance (OTP).